Refund policy

1Launch Scan ($149) and Launch Audit ($490)

If you are not happy with a Launch Scan or Launch Audit, ask for a refund within 14 days of purchase and you get the full amount back. You do not have to give a reason.

If we cannot deliver your report at all, you get a full refund whenever you tell us.

2AI re-scans ($15, or 5 for $49)

Unused AI re-scans can be refunded within 14 days of purchase. Used ones are not refundable.

3Care plan ($49 a month per app)

You can cancel at any time and the plan stops at the end of the month you paid for. If you ask within 14 days of a monthly payment, we refund that payment in full.

4How to ask for a refund

Card orders are sold by our reseller Paddle.com, so refunds are paid by Paddle. Reply to your Paddle receipt email, use paddle.net to find your order, or email hello@redproof.dev with your report link and we arrange it with Paddle.

Refunds go back to the card or account you paid with. Your bank may take 5 to 10 working days to show it.

5Fix work

Help with fixing is invoiced directly and agreed in writing before we start. If you cancel, you pay only for the work already done; anything paid beyond that is refunded.

6Your rights as a consumer

This policy adds to your rights under consumer law; it does not replace them.